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Patient care is 'why we get out of bed in the morning', says NHS boss

By Gloucestershire Echo  |  Posted: February 07, 2013

Comments (10)

"PATIENT care" is the reason staff get out of bed each morning according to a director at the county's hospitals.

Sean Elyan's comments come in the wake of a damning report into the quality of care at Stafford Hospital. Years of abuse and neglect at that hospital led to the deaths of hundreds of patients. The medical director at Gloucestershire Hospitals NHS Foundation Trust said our hospitals are in a good place.

He said: "The Stafford report highlights unacceptable care. Here in Gloucestershire, we are confident that the care we are providing does not emulate what we have seen in the report. I do feel we have good systems in place so that if we have patient concerns, they can be openly looked into. I'm not going to say we are always right but you need to be prepared to change things to make it right if we get it wrong. We come into work and look after our patients with quality care and that is what gets us out of bed."

Louise Crook, head of healthcare at Rickerbys Solicitors in Cheltenham, said: "Unfortunately this report comes at a time when primary care trusts are being dismantled. Let's hope these new boards are able to establish a better reputation to regain public trust."

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10 comments

  • Tilly111  |  February 08 2013, 8:05PM

    I am completely aware that it is one of the main stories in the press at the moment, but I think it is appalling that certain people are quick to make judgements from the sidelines depending upon what they read in newspapers, when they have no idea of the actual reality! I keep up-to-date with the news, however this does not involve reading every single paper, as quite frankly I have better things to do with my time, for example taking good care of my patients. Yes, as stated previously, I am aware certain people dont give 100% to their nursing, and the stories in the press relating to this. However there are never any stories in the news about the brilliant care and dedication which most healthcare employees provide, as I assume this obviously does not make good reading?!? Certain individuals poor nursing care, does NOT reflect upon all nurses within the NHS and therefore should NOT taint the whole service!! These particular nurses should be named and punished individually. Im sure your Auntie did a great job however I imagine the NHS has moved on greatly since then, staffing has been CUT greatly, the roles and responsibilities of nurses have increased dramatically, not to mention the increasingly LARGE volumes of paperwork we have to complete every shift. To conclude, I suggest that you take a step back and open you eyes to REALITY rather than making assumptions based upon newspaper reports, and stating terrible things like " The way we treat all patients, let alone the elderly, is despicable in this country", when actually this couldnt be further from the truth!

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  • IsitJimKerr  |  February 08 2013, 1:37PM

    It's obviously the MOST emotive of subjects at the moment, despite the BBC loving the fact that the Govt have done a re-think on education. This is still THE story, not horse-burgers either. Perhaps you don't read the papers. I do, all of them, and even the pro-NHS ones like The INDEPENDENT are appalled. While I am fully prepared to accept that you give 100%, you MUST be aware of people that don't. Even if you haven't seen it, you must have knowledge about it. There are too many stories about ill treatment for no-one to be aware. Far from being on my high horse, I'm just commenting on what I've seen. The fact that it's taken this huge enquiry is in itself testamony to the dire situation. Even mid-Staffs were on TV this morning saying that their income is down 60% because the locals don't want to be treated there. And while I agree that there are usually a few bad apples, it still taints the whole service. If you are agreeing with me that it's cr*p management, and Liebour instilled targets, then I'm sure you are right. My Auntie was a Matron in the old GRH, and she would tell me about the fantastic wards she ran. And no there weren't hundreds of staff, they just got on with nursing, and the odd bit of form filling was done by others. I don't want to waste any more of your valuable time, so I will just end by saying if you really don't think there's a crisis in the NHS, then all's ok then.

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  • proudmum3  |  February 07 2013, 11:03PM

    Five years ago my dear late Mum received appalling care on an Oncology ward in a Welsh hospital and yes I complained about the staff involved and named them but didn't tarnish the whole ward where there were some lovely nurses nor did I want the rest of the nursing community to feel responsible for the misdemeanours of a few. I am sick to death of the way my daughter is treated and spoken to after working hard for three years to gain her degree she has chosen to nurse the terminally ill and is totally devoted to her profession. If she makes a mistake unlike 'isitjimkerr' it isn't covered up before the customer notices ! her patients could die. How patronising of you to remind her she is working with PEOPLE when you are working with BOXES -you could never at your own admission stand in her shoes or deal with what she has too so thank god for angels like her. As for your Polish friends who laugh at our NHS and would prefer to go 'home' for their treatment that suits me fine - it frees bed space and saves us money.

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  • Tilly111  |  February 07 2013, 10:18PM

    Thank you "uselesswonder" for your support and kind words. You are one of few people who acknowledge our hard work and passion, thank you. "Isitjimkerr" thank you for reminding me I work with PEOPLE, i forgot (not!). I am fully aware of the mid-staffs crisis at the moment, and it is absolutely devastating. However, people are quick to jump to the conclusions that this applies to the whole of the NHS in all Trusts, this is certainly NOT the case . Regarding your comment about european immigrants, as far as I am aware, there are many countries with healthcare systems where individuals have to pay for themselves when they require any healthcare intervention. Therefore, people should take a step back, appreciate our current healthcare system, and perhaps even show some support for a change!

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  • uselesswonder  |  February 07 2013, 8:24PM

    IsItJimKerr Get off your high horse, as you quite rightly said in your novel below, you don't work in the NHS nor could you do the job that Tilly111 does. I do work in the NHS, I am one of the many admin staff who have been affected by the A&C review throughout the Trust, down banded and expected to carry on working the jobs of several people because when someone leaves they do not get replaced. Now there is to be a review of nurses pay too. Do you have ANY idea how hard working the nurses are in all the hospitals?? They are devoted to their nursing career and all they want to do is nursing; the career they trained years for; but they are being forced into more and more paperwork by the execs who are just looking to make as much money as possible. Quite frankly to line their own pockets in the form of bonuses whilst the rest of us have had pay freezes and being downgraded. It might interest you to know that Dr Elyan actually turned down his £80 odd grand bonus whilst Frank Harsent and his cronies all took theirs with salivating mouths and both hands. So, IsItJimKerr, wind your neck in and get your facts right before you join the bandwagon and **** off the nursing teams and the Dr's. If it wasn't for the top execs insiting that staff cuts and more paperwork are the way forward then every nurse I know would be able to do what they want most - to CARE for the patients. PS I hope your mum is okay

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  • Justica  |  February 07 2013, 4:44PM

    Get out of your office, leave your spreadsheet and see if patients are getting a drink, bedpan or relatives get an update. Don't give us any more jargon like 'quality care', 'patients charter' or 'duty of candour' just go to the bed and speak to a human. If you can't comfort someone with hand holding, then at least attend to their BASIC needs, it's just basic humanity.

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  • IsitJimKerr  |  February 07 2013, 2:43PM

    Tilly111..........you are dealing with PEOPLE, not objects. Therefore there is no room for error. Yes, I agree that people's expectations are maybe higher than can be delivered, but what would you rather, that they expected cr*p, and got mediocre? And while you don't like to read my comments, I'm sure you are aware of the feelings of the nation. I have a manual job, it is repetetive and mundane, however, I give 100%, bang on. If I make a mistake, it is cleared up immediately, actually before the customer realises there is an error. If for any reason someone has cause to complain about my work, it's because I've overstepped the mark, and tried to help people that think they don't want to take instruction from a courier driver. NEVER, have I been b0||acked for bad work, and I've been doing this job for more than ten years. I could never do your job. I can't deal with people, just animals and inanimate objects. However, there used to be people that could, and they saw nursing as a vocation. Now it's just a job. You say, 'We try our absolute hardest to provide high standards of care, working around the clock, and yet still people seem to have nothing better to do than to sit and pick holes in the system......' Please remember this about the crisis at mid-Staffs, and the after-shock that will hit the whole of the NHS. I didn't bring up the subject, it's there as the biggest story of the year. I think you should think how you would feel if one of yours had been 'tortured' or worse. Hundreds, that we know about so far, have died, as a result of negligence of nurses, as unpalatable as that may be. It is the result of lousy management over many years, the loss of Matrons, and the form filling beauracracy brigade. My mother was in hospital last year, and while the treatment was okay, no better, the lead up to it was disgraceful. I also work with many European immigrants. Some from quite poor countries like Bulgaria. They tell me our NHS is worse than theirs. I also work with many Polish people, and they actually laugh at our NHS, and often prefer to go back home for better treatment. It pains me to type these words. My grandchildren will have appalling standards unless we do something now. I believe Cameron should use this time of reform, to implement the recommendations of Robert Francis QC. The other thing that is so wrong in this country is 'whistle blowing'. Every serious case I have heard of, has resulted in the person being hounded out of a job, then on the scrap heap forever. This is outrageous. The person should actulally get a promotion, and given some part in putting the situation right, if they are in a position to do so. Finally, I'm not actually having a go at nurses. I think mostly, they are wonderful and do a great job in difficult circumstances, but things just have to get better.

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  • Tilly111  |  February 07 2013, 12:24PM

    Can I just say, your statement "given the infrastructure, the knowledge, the experience, the money, the staff, there should never be any concerns..." is very unrealistic! I dont know if you work within the healthcare profession yourself, however currently there are major cuts backs being made in staffing across the NHS, therefore everyone is being stretched to their limits. You cannot please everyone in life 100% of the time, people have different expectations, there will always be people complaining about something, no-one is perfect! The way all members of the healthcare profession are tarnished with the same brush is absolutely appauling! I work on the ward myself and there are some great healthcare professionals out there trying their hardest to provide the best possible care, however when people are still ****ging off the hospital and saying "the way we treat all patients is despicable in this country ", it is very disheartening to read! We try our absolute hardest to provide high standards of care, working around the clock, and yet still people seem to have nothing better to do than to sit and pick holes in the system, subsequently downgrading the NHS as a whole and impacting highly upon staff morale.

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  • Tilly111  |  February 07 2013, 12:18PM

    Can I just say, your statement "given the infrastructure, the knowledge, the experience, the money, the staff, there should never be any concerns..." is very unrealistic! I dont know if you work within the healthcare profession yourself, however currently there are major cuts backs being made in staffing across the NHS, therefore everyone is being stretched to their limits. You cannot please everyone in life 100% of the time, people have different expectations, there will always be people complaining about something, no-one is perfect! The way all members of the healthcare profession are tarnished with the same brush is absolutely appauling! I work on the ward myself and there are some great healthcare professionals out there trying their hardest to provide the best possible care, however when people are still ****ging off the hospital and saying "the way we treat all patients is despicable in this country ", it is very disheartening to read! We try our absolute hardest to provide high standards of care, working around the clock, and yet still people seem to have nothing better to do than to sit and pick holes in the system, subsequently downgrading the NHS as a whole and impacting highly upon staff morale.

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  • IsitJimKerr  |  February 07 2013, 10:20AM

    Sean Elyan said '..........if we have patient concerns, they can be openly looked into.' Sorry, but this is outrageous. Given the infrastructure, the knowledge, the experience, the money, the staff etc, etc, THERE SHOULD NEVER BE ANY CONCERNS!!!!!!!!!!!!!!!!!! I hate the way everyone in authority can sidestep just about ANY situation with the words, 'There will be a thorough investigation.' or 'let's draw a line in the sand...' They don't then say 'And those responsible will be fired.' Can't these idiots understand that if there is just ONE cause for concern, that is one individual that hasn't either been fed, or watered, or turned, toileted etc, etc. And for that one person, in the worst scenario, it's too late. Mid-Staffs is just the tip of the iceberg, and I truly hope Mr Elyan isn't hoping to deflect any criticism that may be about to come his way. The way we treat ALL patients, let alone the elderly, is despicable in this country.

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