WATER supplies which have been on and off for weeks – including over Christmas – have caused dismay in a Cotswold village.
Residents in Upper Rissington are getting used to their supplies being interrupted and some householders are upset at the lack of information from the company that manages the water.
The supply is run by Rissington Management Company, a body formed by Linden Homes and Bovis Homes, who are building new homes in the village near Bourton-on-the-Water.
One resident, who only wanted to be identified as Mr Williams, said: "Everyone in the estate has been affected by it.
"You don't get any warning. It was off between 11.30am and 4pm on Thursday but you never know it's coming.
"It's very frustrating, if not annoying. Some people are talking about cancelling their direct debits, but I'm not sure. If they don't get their money then they won't be able to afford to fix the problem."
Although reasons for the constant, and sometimes long-lasting cuts in service, are not clear, one belief is that the pumps which push water up to the village are not working properly.
Some residents are more forgiving however.
Julian Sibun said: "The water does go off because they're upgrading the supply.
"They try to make sure it happens when people are out at work and in the evening.
"They brought us round 12 big bottles of water for every house a while ago."
Her neighbour Tom Pepper agreed that the management company was trying its best to maintain services while doing essential work.
He said: "They're changing the pump in Bourton.
"I think you can't always tell people when the water's going to go off."
Others in the village feel that they have been left without water and without sufficient information.
Jaki Van Tromp said: "We have been without water off and on each day with no notification of the water being disconnected, for weeks now.
"Rissington Management Company is not communicating with the residents. No-one knows what to do or who to go to for help.
"There is major unrest now among the residents."
A spokesman for Rissington Management Company said: "These are the final weeks that the old water supply pipe network will be in service before homes are transferred to a modern mains water distribution system, which will be run by Albion Water in spring 2014.
"The changeover should resolve the historic water supply problems at Upper Rissington once and for all but unfortunately in the last few weeks the old system has encountered further problems due to leaking pipework.
"We have worked over Christmas to try and resolve these problems to ensure that homes are supplied with water.
"Our personnel and contractors have been identifying and fixing the pipework leaks which have been causing the reservoir to drain too quickly.
"In order to manage the issue in the short term, it has been necessary to temporarily interrupt the supply to homes to allow the reservoir to refill. The next planned interruption is scheduled for noon today.
"Our teams will continue to repair the leaks and return the old system to working order until the new system comes into operation.
"We sincerely apologise for the inconvenience caused and we request that they call 07500 058 360 to report any problems."